We’ve all been there. The phone rings, you answer it, and the next 45 minutes of your life is spent trying to talk your grandparents through how to set up a Zoom account on their PC or install WhatsApp on their mobile device. By the time you’re done with the experience, you either failed to […]
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Did you know that, according to FileMaker’s Workplace Innovation Report, a staggering 94% of business owners find it difficult to manage and maintain their existing applications and software? Not only that, but the same percentage also claim that they struggle to benefit from the tech that is developed to aid their businesses. What are we […]
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When you have a problem with your computer, you contact tech support. In smaller companies with no IT department, you might walk over to the geekiest guy working there and hope for the best. In a larger firm, it might be a quick phone call to the IT support department or help desk. Not having […]
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Being a small business, it is not always convenient to hire an online tech support team in-house. Hiring and developing an experienced department is intricate, time-consuming, and above all, expensive. In its place, outsourcing your IT support tasks to a third party is highly encouraged. With that said, it is not for everyone. Therefore, it […]
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Small businesses often rely on independent contractors for online tech support. Skilled tech support experts are in demand. Keep reading to learn more. What are tech support skills? Technical support staff ensure that operations run smoothly and they fix problems as they arise. Tech support staff also install and configure new hardware and software, undertake […]
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When you run into a tech problem, you generally contact your tech support team. Whether the problem is a user error, a bug, or a technical issue, it does not matter. You just want it solved to continue with your job. If you do not have a tech support team in place, you should know […]
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For many small companies, managing technology comes last on the to-do list. Many rely on family and friends for tech support. The main trend we see for small businesses is to use as little IT support as possible. For your tech backbone to function well it needs steady small business IT support. Finding the right […]
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The roles of both customer service and technical support are significant in organizations. Nevertheless, there are important differences between the two. Keep reading to find out. What is technical support? Technical support can be defined as user-friendly assistance for individuals having technical problems with electronic devices. The main emphasis of technical support is to resolve […]
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An expert computer technician provides assistance and computer support to either businesses or consumers that are experiencing technical, hardware, or software problems. Some instances of these computer problems are; slow performance, connection problems, and an inability to access data. Expert computer technicians can deal with most computer problems over the phone or via email. Nevertheless, […]
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Even though Chrome is a reliable web browser, you might come across a memo when opening a website that says, “Your connection is not private.” The memo informs us that invaders might be trying to steal your data. While this sounds alarming enough to seek computer services, there is likely nothing wrong. Causes for a […]
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