12 Common Computer Support Questions You’re Afraid to Ask

When it comes to computer problems, people are often afraid to ask. After all, you do not want to sound stupid in front of your tech-savvy co-worker or computer support technician. Any good computer support services provider should be happy to answer your questions. Here are the most common computer support questions you might be afraid to ask.

1. What to do when my computer is not working?

Whether it is your whole computer, a single program, your email, or the Internet, at times things just do not work. This is exactly when you should call computer support.

2. Why is my computer so slow?

Does your computer just seem too slow throughout the day? Is it because you have too much stuff running? Like 10 different programs, or dozens of Internet browser windows at once. You might also have a virus or malware. If it has been years since you have gotten a new computer, chances are you just have outdated tech that can’t keep up. If your computer prevents you from getting work done because it is too slow, that is a problem. Contact your computer support to help you get your computer systems running efficiently.

3. How can I do things faster?

Speaking of speed, if you have ever watched a tech-whiz on a computer, at times it seems like they are doing magic with how quickly things fly around the screen. In reality, they are probably using keyboard shortcuts. By learning a few shortcuts, you too can save time and increase your productivity. For instance, use Ctrl + C and Ctrl + V to copy and paste, Ctrl + P to print, or Alt + Tab to switch between open apps.

4. How do I recover a computer file?

Check your Recycle Bin to see if you deleted a file unintentionally. Check if you saved the file in a different place. Having well-organized files and folders will help you find things more quickly and easily. If it is not where you expect, try opening the program you used to create the file (like Word for a document or Excel for a spreadsheet). Each program has a list of recently opened files. When you click on Save As, it will display the folders where you saved other files lately. Windows 10 has a powerful search feature. Just click the magnifying glass on the main toolbar and type in what you are looking for.

5. Why do I need to do data backup?

There are times your files get lost forever if you do not back up your computer. You might lose data at any time due to a hardware failure, a natural disaster, a virus or ransomware attack, or human error. To protect your critical business files and avoid a data disaster, invest in a reliable data backup and recovery service.

6. How to know if it is a spam email?

Here are two basic rules to remember:

a. Always check who sent the email, and be wary of links, attachments, or any requests for personal information.

b. It is always better to ask your computer support provider, or double-check with the email sender before you click a bad link and potentially put your business at risk.

7. How can I tell if my computer has a virus?

Ideally, you will have a good antivirus program installed that will catch the virus and alert you before it causes any damage. If a virus or malware infects your computer, chances are you will see symptoms like annoying pop-ups, error messages, programs crashing, or things just running really slowly. Use your antivirus software to run a scan, or ask your computer support company for help to remove the virus.

8. Why do people create viruses?

They tend to have a few basic objectives:

a. To make money: This might be by displaying tons of ads and pop-ups on your computer, convincing you to buy software to remove the virus, or locking your files and demanding a ransom.

b. To steal your information: Some viruses can track your activity. When you type in passwords or credit card information, they send it back to the bad guys who can resell your information online.

c. To take control of your computer: Once a bad guy has access to your computer, he can do a whole bunch of nasty things like deleting or stealing files, crashing your network, or using your computer to launch attacks on websites and servers.

d. To cause trouble: Whether it is out of boredom, maliciousness, or to prove a point, some create viruses and malware just because they enjoy wreaking havoc.

9. How do I avoid getting hacked?

Cybercrime is on the rise, and, unfortunately, there is no 100% foolproof way to stop hackers. The real problem for most small businesses is that they do not even know when they have been attacked. Implement cybersecurity measures like antivirus protection, network monitoring, and stolen password detection. Our team at QuickTech would be happy to talk to you about cybersecurity solutions for your business.

10. Why should I not use free Wi-Fi?

You should not use public Wi-Fi networks, like in coffee shops, hotels, or airports. While they are free and convenient, these networks are not secure. Hackers can intercept everything you are doing over the Internet. If you are on public Wi-Fi, avoid doing anything involving your personal information, including shopping online, logging into your bank account, or even signing into your social media. In its place, use a Virtual Private Network (VPN) to keep your connection secure.

11. What are cookies?

Internet cookies are tiny packets of information exchanged between your computer and the websites you visit. Cookies help websites recognize users and track their activity. For instance, a shopping site would use cookies to keep track of items in your cart and recommend related products. Internet cookies are safe, and help websites work properly and customize your experience. Nevertheless, they can cause privacy concerns, and some viruses and malware can be disguised as cookies.

12. What is the cloud?

The cloud and cloud computing refers to data and services that run over the Internet, instead of your local computer. The cloud is a network of servers around the globe. You can access software and services from any device, as long as it has an Internet connection. Many services you use every day are cloud-based and involve everything from document storage and backup to communications, entertainment, business applications, and much more. Common instances of cloud services include Google Drive, Dropbox, Netflix, Zoom, Salesforce, and even Facebook!

Regardless of how small or silly it might seem to you, your computer problems deserve to be fixed. We help you get your computers running smoothly. Give QuickTech a call on  1300 016 017 today! You can also type computer support Melbourne or computer help Melbourne on Google.

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