Even though Chrome is a reliable web browser, you might come across a memo when opening a website that says, “Your connection is not private.” The memo informs us that invaders might be trying to steal your data. While this sounds alarming enough to seek computer services, there is likely nothing wrong.
Causes for a privacy error in Chrome
Chrome returns this privacy error when it can’t verify the Secure Sockets Layer (SSL) certificate of the website. SSL is a secure data-encryption method that retains transmitted data private and safe. Chrome won’t load a website because it suspects it is unsafe. Several things can cause this SSL error. The website could have an expired SSL certificate, one that was not set up properly, or one that was not issued by a trusted organization. There might be problems with a Chrome extension, your antivirus software, or your computer settings.
How to resolve a privacy error in Chrome?
If the problem comes from your computer, here are some easy fixes.
- See if the website’s SSL certificate is expired
There is nothing you can do to fix a Chrome privacy error if the website’s SSL certificate is expired or invalid. This is because it’s the site’s fault. Nevertheless, you can let the support centre know about your issue.
- Reload the webpage
This is a quick and easy troubleshooting option. Close and reopen your Chrome browser and load the webpage again. Something might have been off with your browser, or the webpage might have been reissuing their SSL certificate.
- Public Wi-Fi network issues
When you use a public Wi-Fi network, such as in a restaurant or airport, you might receive a Chrome privacy error if you log in to a website before accepting the location’s terms and agreement. Navigate to a non-SSL site and the sign-in page should open.
- Clear the browser cache and cookies
Clear the browser cache and cookies. It is another quick and easy troubleshooting method that might solve the problem.
- Open the webpage in Incognito mode
On a PC or Mac computer, open the webpage in an Incognito window. If the webpage opens, it means a Chrome extension is not working right. Disable the extension and open Gmail again normally.
- Check the computer’s date and time
An erroneously set date and time on your computer can prevent Chrome from verifying the SSL certificate of the website. Chrome checks the expiry date of an SSL certificate by comparing it to the computer’s clock.
- Disable antivirus software
An antivirus software adds new features to protect against the latest threats. One such feature is a firewall that blocks websites not secured with SSL. This is good. But it can occasionally conflict with your network settings and mistakenly block some SSL certificates and connections. Temporarily disable the antivirus software’s SSL scanning feature.
- Proceed to the website
If you feel confident that the error is on the part of the website, it’s possible to access it with an insecure connection. Click on the Advanced link at the bottom of the error box. Then click on Proceed to the website.
If you’re still not able to resolve the privacy error problem, you can search for “computer help Melbourne” or “computer support Melbourne” on Google.