Important Skills for Tech Support Jobs

Important Skills for Tech Support Jobs

Small businesses often rely on independent contractors for online tech support. Skilled tech support experts are in demand. Keep reading to learn more.

What are tech support skills?

Technical support staff ensure that operations run smoothly and they fix problems as they arise. Tech support staff also install and configure new hardware and software, undertake regular upgrades, and help other employees set up accounts, reset passwords, and respond to other computer system-related questions. Duties include maintaining records of software licenses, re-stocking equipment, and staying well-informed of current developments in technology. As technologies change so quickly, you should have the capability for new ideas and a readiness to learn. Moreover, experience in customer service also helps.

Types of tech support skills

  • Technical and analytical skills

You must comprehend the systems that you work with and any new developments in related hardware or software. You should have the following skills:

  • Ability to learn new software and hardware
  • Active listening
  • Adaptability
  • Analysis of technical issues
  • Application support
  • Assessing customer support needs
  • Attention to detail
  • Case notes
  • Data migration
  • Explaining technical information clearly
  • Identifying process improvements
  • Mechanical reasoning
  • Patience
  • Redirecting problems to appropriate resources
  • Web support
  • Troubleshooting


  • Organizational skills


You have to organize both your time and your equipment correctly to work professionally. Mentioned below are skills you can learn and practice.

  • Meeting deadlines
  • Multitasking
  • Prioritizing
  • Scheduling
  • Time management
  • Working quickly
  • Writing clear and concise emails, memos, and reports


  • Interpersonal and communication skills

Most of the people you support will not know anywhere near as much as you do about technology. You must rely on your interpersonal skills to demonstrate that you are taking their problems seriously and working to resolve the issue as fast as possible.  These are the interpersonal and communication skills that will help:

  • Empathy
  • Flexibility
  • Friendly demeanour
  • People skills
  • Conflict resolution
  • Convincing customers to persevere with platforms
  • Interacting calmly with agitated customers
  • Maintaining composure
  • Managing customer expectations
  • Mentoring junior staff
  • Soliciting customer feedback to improve service
  • Teamwork skills
  • Training customers to use technology
  • Stress management

Other tech support skills are as follows:

  • Accuracy
  • Administrative skills
  • Phone etiquette
  • Application installations
  • Comprehending technical documents
  • Conducting online chats
  • Critical thinking
  • Debugging
  • Decision making
  • Documentation
  • End-user support
  • Problem-solving skills
  • Promoting additional products and services
  • Quality assurance
  • Quality consciousness
  • Reliability
  • Reporting
  • Software upgrades
  • Technical aptitude
  • Technical support
  • Testing
  • Working independently

For small business IT support services, contact QuickTech on  1300 016 017.

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