How do I enrol my new mobile device?

mobile device

Have you just bought  a new mobile device? Organizations utilise UEMs to manage, configure, and defend the endpoint devices distributed to employees. You can employ a company-owned device in Android Enterprise as Device Owner. You can use Profile Owner enrollment to enrol employees’ BYO devices.

Device Owner enrolment restricts you from accessing apps aside from those allowed by your organization; whereas in Profile Owner, both the private and work apps are available on an equivalent device. Here are some of the tips on enrolling my new mobile device setup:

1)     Enrol a New Device

To start enrolling a replacement device, click Add a replacement device. If you do not see this link, then your organization might not have enabled this functionality. Contact your Duo administrator to enable the  replacement device.

Choose an authentication method and complete two-factor authentication to start adding your new device. You can’t add a new device from this page if you do not have access to any of your previously enrolled authentication devices, you’ll need to contact your administrator for help.

2)     Supported devices

Basic Mobility and Security service work with most mobile devices and they are supported by:

  • iOS 10.0 or later
  • Android 4.4 or later
  • Windows 8.1 and Windows 10 (Phone and PC)

If your device isn’t listed above, and you’d like to use it with Basic Mobility and Security, contact your work or school administrator.

3)     Enrol without end-user activity

You can enrol devices with end-user credentials configured on each device before distributing them to their intended users. A staging credential securing the device is enrolled. Although it still needs end-user input to end registration.

4)     Assigning users

After the enrolment procedure is successfully inaugurated on a target device. The mobile device installation can be viewed under NFC Enrolment, then under Devices. These devices must be assigned to specific users to complete the enrolment process. To assign devices, follow the steps below:

  • Navigate to NFC Enrolment, and then go to the Devices tab on Mobile Device Manager Plus web console.
  • Click on Assign under ‘Action’ next to every device.
  • Enter the Domain Name (Only for MDM MSP On-Premises), User Name and Email ID of the actual user and assign the device to the user.

You can also select all the unassigned devices and click on Assign User tab to bulk assign the devices to specific users by uploading a CSV file with user details. You can also select multiple Groups to which you would like to assign the chosen devices.

5)     Unenroll devices

To unenrolled devices, you need to first remove the IMEI from the Enrolment portal. After that, a factory reset or MDM console starts the un-enrollment to fully recover the device. If needed, contact your carrier or reseller to get the list of the IMEIs of your users’ devices.


Once your mobile device is fully enrolled in Mobile Device Management (MDM), you can manage your device in MyDevices. It can take up to eight hours before your device appears. You can also give us a call at 1300 016 017  for more information.

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