Email or Online Account Setup or Support

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Email or Online Account Setup or Support

Struggling with creating your email account? Or you don’t know how to set up your existing email account?

Are you missing or finding it hard to locate emails?

Perhaps you need to configure your email account.

Wondering how to do it?

Call us on 1300 016 017 and our expert technicians will sort it out for you!

Services Offered

If you cannot get your email account to work, we can help you figure out what is wrong. We’ll troubleshoot and/or setup your active email account.

Wish to add an email signature, choose which emails you get notified about, or change other settings? Well, we’ll configure email account settings and features for you!

You will need to manually configure your third party email account such as Outlook, MAC mail and Mozilla Thunderbird. Well, we’ll troubleshoot and setup for you!

If you’ve a Gmail, Hotmail, Yahoo or other email account, you’ve to use webmail. If you’ve Microsoft Outlook, Windows Live Mail, Mozilla Thunderbird or Apple Mail to manage your emails, then you’ve to use email client. Well, we’re here to give you a demo on webmail or email client functionality!


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Based on 42 reviews.
tom hatfield
tom hatfield
absolute pro attention from a man called dave so polite and nothing was to much trouble. gee i am glad i am a customer of yours. sorry but i am wrapped in the service. tom hatfield. soooo happy.
Gwenyth Francis
Gwenyth Francis
I have use Optus Premium home support for a few years and have always found their service courteous, informative, efficient and reliable. Recently I had concern that I had allowed a virus into my computer and requested a check. This check was prompt and very thorough and all files in my computer were checked, including the deeper internal ones. This work took four hours but it was extremely important. The professionalism and the courtesy to the consumer is excellent. It is also of value that the work is done remotely
joy gough
joy gough
Thank you Regan for solving my problems.
Jenny Ilasi
Jenny Ilasi
THANK YOU Optus premium. You people are my lifesaviours. I love your wonderful work and would recommend you to anyone!
Robyn Veivers
Robyn Veivers
Dave…thank you for an excellent job in installing my norton security tom veivers
Roger Andrew Forster
Roger Andrew Forster
Brian Olley
Brian Olley
Always call promptly and have always fixed my problem with email in particular.
Sally James
Sally James
bruce heyward
bruce heyward
Adam had to endure an hour with Optus Chat Line only to be redirected to a team member who fixed the problem in five minutes. He was exceptionallypatient and professional.
very prompt always polite


For added safety, we wear a helmet on a bike and a seat belt in the car. Now, are you thinking, what adds security for an email account? Well, keeping the most protected password is what will keep your email account safe, irrespective of which account. Generally, Yahoo and Gmail accounts are used by professionals and for personal use. The best way to send safe emails is by never sharing your personal information with unknown people. Also, do not reply to spam emails as it might be a trap to hack your email account. If you are having any problems regarding your email account, contact us and we’ll help you.

Do you need to have your own domain name for your email ID? Luckily, it’s possible with a Gmail account for free. This allows you to get the best of both worlds – a custom email with Gmail interface. Let us see how to create a gmail account with your own domain name.

• Click on the “Get Started” button on the Google Apps Gmail page.
• Let’s get started by clicking “Next”.
• Enter your domain name and click “Next”.
• Select your Country and click “Next”.
• Enter your email address and click “Next”.
• Click the “NO, I NEED ONE” button.
• Type in the domain you wish to buy and click the “magnifying glass” icon to check its availability.
• Verify that this is the domain you want to purchase and click “Next”.
• Enter your contact information and click “Next”.
• Enter your name and click “Next”.
• Type in the login credentials you want to use and click “Next”.
• Tick the box and click “AGREE AND CREATE ACCOUNT”.
• Click “GO TO SETUP”.

In case you face any problems, contact us and we will help you out.

How many times do you check your email in a day? Probably a couple of times in an hour maybe for both personal and official purposes. There are times when you may face some email troubles. The most typical reason would be the email server you are utilising is either completely down or experiencing some serious difficulties. Ensure to check the Internet first. If your Internet is working fine, check your email server settings. Or else, check your inbox to make sure it is not full. Check the size limit of your mailbox. If you have a problem viewing an attachment, make sure you have the relevant software to open and read the file extension. For any difficulties you can contact us and we’ll help sort it out.

You are all excited about your Mac, but then found out that Outlook is not working? Microsoft Outlook is a third-party email application, especially on Mac. There might be few other reasons interrupting the normal working procedure of Outlook for Mac.

• Mac might be in an Offline Mode Resolution which stops you from sending or receiving email.
• Cache in the Exchange Account Saved might get corrupted due to synchronization issues.
• Try to disable the preview feature for encrypted email which might have caused Outlook to freeze.
• Select the Tools tab in your Mac Outlook application and select Accounts to fix Outlook for Mac not sending or receiving messages.

For any problems faced, you can contact us for further inquiries.

With various protection layers, Outlook offers maximum security and reliability and is popular for sharing and storing sensitive information via email. Still, like other digital services, even Outlook has its problems. There are several reasons for Outlook email not receiving emails:

• Outlook has been set to work offline.
• The security components like firewall protection can block the incoming emails.
• There might be unstable network connections or unavailable Outlook service.
• Outlook Plugin can cause this issue too.
• Your hard drive might develop bad sectors and your PST file is stored at a location on the hard drive that includes one of those sectors.

So, if you are still having trouble, contact us for help.

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